1. Is it easy to buy online from Sheltons?

2. Can I order by phone?

3. Can I buy direct from Sheltons Angling Superstore in Peterborough?

4. Which payment cards do you accept?

5. Do you offer any discounts?

6. Do your prices include VAT?

7. How are your products packaged for posting?

8. What areas do you deliver to?

9. How are products delivered and what is the cost?

10. How long will delivery normally be from ordering online?

11. What do I do if an item/items need to be returned?

12. Are Sheltons ordering and payment systems secure?

13. Will you pass on any details to third parties?

14. Is Sheltons a registered company?

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ORDERING top

1. Is it easy to buy online from Sheltons?

Making a purchase couldn't be easier. Simply browse the products and capture those you wish to buy into your shopping basket; click on the checkout icon and follow the simple steps to complete the order.

2. Can I order by phone?

Yes. You can contact Sheltons Angling Superstore direct on 01733 565287 and our staff will be pleased to help. Call Monday to Saturday 9am - 5.30pm.

3. Can I buy direct from Sheltons Angling Superstore in Peterborough?

Yes. Our Angling Superstore, based at: 67a South Street, Stanground, Peterborough, PE2 8EX, Telephone: 01733 865870, Email: info@sheltonsfishing.co.uk We are open six days a week, Mon to Thurs 9 - 5.30pm and Fri to Sat from 9 - 6.00pm. Free parking is available and our angling experts will be pleased to welcome you. Hot/cold drinks and snacks are available on site.

4. Which payment cards do you accept?

We accept all major Credit and Debit cards. Please enter card details carefully to avoid delay in the despatch of your goods. Deliveries can only be made within the UK and to the Card Holders Address. If you wish to have the delivery made to your works address then please call us (01733 865870). If you have any queries, please email us at info@sheltonsfishing.co.uk.

5. Do you offer any discounts?

All our goods are already competitively discounted; but at certain times special offers will be available.

6. Do your prices include VAT?

Yes, our prices include VAT where applicable.

PRODUCTS top

7. How are your products packaged for posting?

Wherever possible we will use recycled packaging and all goods will be packaged appropriately for their shape, size and weight.

DELIVERY top

8. What areas do you deliver to?

At the present time we deliver to the UK mainland only.

9. How are products delivered and what is the cost?

The majority of goods are despatched using a recognised courier service and small items will be sent by Royal Mail. The cost will depend on the size and weight of the goods.

10. How long will delivery normally be from ordering online?

We aim to despatch goods as soon as possible and should be received within 2 - 5 working days.

SUPPORT top

11. What do I do if an item/items need to be returned?

If a product has to be returned, just ring the shop for an Authorisation Number prior to sending the goods back.

SECURITY top

12. Are Sheltons ordering and payment systems secure?

Card transactions are securely handled for Sheltons by Protx, which means Sheltons does not at any time handle or hold your card details. Protx has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). They adhere to the most stringent levels of fraud screening, ensuring that your details remain secure throughout the transaction process.

13. Will you pass on any details to third parties?

Sheltons do not pass information onto any third parties without your permission.

COMPANY INFORMATION top

14. Is Sheltons a registered company?

Yes, Sheltons of Peterborough Ltd is a Registered Company (Registration No. 2678186).